FAQ'S

Before you get in touch, take a look at our most frequently asked questions below. If you do require any further assistance, please do not hesitate to contact our Customer Services department.

How can I contact you?

If you need to get in touch with us you can email us via: contact@perezinternational.co and we will aim to get back to you within 48 hours between the hours of 9:00am – 5:00pm (AEST) Monday – Friday.

Which payment methods do you accept?

We currently accept payments via: Visa, Mastercard, Paypal and Afterpay.

Delivery

For more information, please see Shipping page.

Returns

For more information, please see Returns / Exchanges page.

Refunds

For more information, please see Returns / Exchanges page.

Can I track my order?

Yes, when your order is dispatched you will receive a email or text message containing your orders tracking information.

I didn’t receive an order confirmation email, has my order been accepted?

Sometimes our emails are filed in our customers spam/junk inbox, if you haven’t received an order confirmation to your main inbox then please check your other inboxes. If the order confirmation has not been received, please contact us and we will be happy to tell you the status of your order.

I need to return my order; how do I arrange this?

We hope you love your purchase from Perez. We do however offer exchanges and refunds on any full price item according to our ‘Returns / Exchanges Policy.’ To qualify for an exchange or full refund your item/s must be received by us within 14 days from delivery. For details on how to return an item please read our Returns / Exchanges Page in full.

Which destinations does Perez ship to?

We ship worldwide. Rates vary depending on location, please see our shipping page for more info.

Size guide

For more information, please see our Size Guide page.

How can I make a complaint?

We are sorry to hear that you are not satisfied with the product or service provided. To make a complaint regarding an online purchase, please contact us at: contact@perezinternational.co

Are you offering any promotional codes and vouchers?

We display any promotional codes and vouchers through our website and social media channels. If the promotion or voucher is not seen on any of our platforms, it won’t be valid.

Is my personal information kept private?

Yes, we can assure that data protection is the most important thing for us. For more information, please read our Privacy Policy in full.