Perez accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via email email@example.com
Warranties are only honored with proof of purchase receipt.
Exchanges/Refunds are only accepted with packing slip (Do not discard Packing list).
Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $150. Please contact our customer support to receive the Authorization Form.
Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached.
*Shipping paid on Returned Items is non-refundable.*
*Perez will reimburse or pay for return shipping only in the event that we have erred. For example: if Perez were to send you the incorrect piece of jewelry, or item of clothing.*